In the ultra competitive hair industry, having a pair of deft hands and being able to snip, cut and design a new hairdo for customers is already the expected norm. Nowadays, the wow factor is heightened by the level of service provided. I was invited for a free haircut at one upmarket hair salon in Orchard Road today. Keeping an open mind and not wanting to pass any favourable judgement based on the brand name itself, I was sufficiently surprised at first sight how the hair salon seemed to resemble a spa retreat more than a typical hair salon, what …