One of the biggest lessons I have learnt as an entrepreneur is that of forming supportive teams. As the word itself suggests, T.E.A.M also stands for “together everyone achieves more”.
Because we have the strong backing and support of a team, we are all able to share resources, grow faster and reap higher returns.
This week, I again witnessed the phenomenal magical power of leveraging on a team :)
Being chosen as the official grooming workshop provider for the entire Secondary 2 student cohort of North Vista Secondary School gave me the confidence to put leverage into practice. I came down with my team of image consultants.

Grooming is a topic that is close to all our hearts. Regardless of age, gender or culture, it is a universal language that should be embraced by all. And there is nothing more encouraging that seeing more and more schools engaging training providers like my company to provide personal grooming training for students. It is always good to start young. Remember the age old saying “it takes only three days to pick up a bad habit, but three years to inculcate a good one?”
If you ask me, personal grooming means different things to different people. But generally, I would take the term ‘personal grooming’ to refer to a set of socially accepted norms, behavior and attire. To put it simply, people expect us to wear certain clothes and behave in a certain manner when meeting certain people. The three most commonly sought after topics include grooming and poise, social etiquette, and dining etiquette.
Returning back to the classrooms after so many years, the image consultants and myself knew our task was not to overwhelm the students with our knowledge. Instead, like what the teachers had hoped, to get them involved in experiential learning such as games, exercises and hands-on activities. That, exactly sums up the two day grooming workshop syllabus I had planned for North Vista Secondary School.
Leaving nothing to chance, I had weaved in interesting activities at various stages in between the slides and handouts. Being students once, we know the importance of supplementing our lesson notes with hands-on activities as human beings learn best when all the faculties are engaged simultaneously.
I wish I could have turned back time and my school back then had such grooming workshops for us. It would have been the perfect morale booster as the skills learnt are truly lifeskills not found in textbooks. After all, human beings are impressionistic visual creatures and the first impression is always the most lasting impression.
The first day focused on the essentials of grooming such as hair care, nail care, teeth care and skincare. Among all these topics, skincare proved to be the perennial favourite among the students. Students this age have begun to understand the importance of looking good. Nobody loves having pimples or acne on their face. Similarly, nobody wants to have dandruff on their hair.
Moving along, choosing the right clothes and the appropriate styles was a close second all-time favourite. Should one wear stripes or solid colours? Should you choose A-line skirts over pencil skirts?
Fast forward to the second day and in order to inject some additional element of fun and excitement, we got the students to bring along two sets of clothes – one set for an casual outing (think movies, outside meal) and another set for an executive look. The idea was not for them to spend extra money to buy clothes. Rather, the intention was for the students to find whatever clothes they had in their wardrobe that fitted the theme. They could also borrow clothes from their dads or mums.
For the students who brought their clothes, it was a joy to watch them in their executive and casual outfits.
Personal grooming is not a hard science. It is an soft art, a people art. Once we master how to impress at first sight, we are set on the route of confidence and future success.
Thank you, students. Thank you to all my fellow image consultants. It was a very enjoyable and memorable grooming workshop project.


In any industry, good customer service is the sole determining factor for the client. You may have the most posh reception or the swankiest address in town. But if the service you render is below par, that alone can do detrimental damage to your brand.
Welcome to today’s customized training workshop for Drew & Napier LLC. One of Singapore’s leading and largest full service law firms, it’s good to be invited back for a training (following my last sharing). What made it even more memorable was a few participants in the audience could still remember me from my last grooming talk. 
Even though it was a Saturday, all the ladies in the room were in high spirits. It wasn’t difficult to see why. Offering a unique blend of topics, the workshop ran the gamut from communication training to telephone etiquette skills training. There was going to be fun from the moment it kickstarted.
The initial shy moments quickly melted away with the icebreaker games. Not one to follow the norm while training, I ensured there was a good mix of fun and sharing. The ladies bantered, joked and asked lots of questions. That certainly lifted the entire mood of the workshop.
I loved the energy of the group when we touched on topics like effective communication and telephone etiquette skills training. Getting them to know themselves better, I exposed them to personal profiling tools like the DISC and went to lengths to explain why knowing the personalities of others is the easiest way to building instant rapport. 

In any organization, the essence of good customer service is establishing a close relationship with the clients – a relationship that moves beyond that of client and service provider. In the literature, this is called customer relationship management. If you are able to get others to like you, credit must go to you because you have taken pains to understand how to connect effectively with others. People like people to be like them. Birds of a feather flock together.
Much has been written about the dual aspects of communication – both verbal and non-verbal. I cannot not agree. And through my demonstrations, I showed the ladies why one aspect cannot do with the other. What’s most interesting is that even when it comes to telephone etiquette training, both aspects still play critical roles in projecting the right impression. Yes, you may not be able to see the other person on the line. But you can still hear her voice. From that voice alone, you are able to tell from the pitch, volume, intonation and speed if she’s happy to receive your call. More importantly, you can even tell from that voice if she’s smiling when conversing with you. To add on further, you can also accurately detect her body language – whether she’s slouching in the chair while talking or simply bored with you and can’t wait to cut the line off.


First impressions matter. They matter even more for a business. Whether you call, email or simply walk in, all these customer touch-points cannot be neglected. And for each customer touch-point, a different approach is needed for your business to stay ahead of the competition. 

Remember, nobody appreciates bad service. And word of mouth advertising is the most powerful form of endorsement or condemnation. Your corporate image is dependent on each and every staff in the organization. Spare no effort to get everyone in the office to think, act and be the model service ambassador. 
Till the next training, have fun everyone!


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