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As an ex-employee, I can fully understand the euphoria that Friday brings to everyone in the office. Just ask the people at Lenovo Singapore.

Dressed in perhaps their most comfortable as it's dress-down casual Friday, the staff gathered here for the the corporate lunchtime grooming talk series were truly relaxed and smiling the very moment I started. Perhaps it had to do with the Friday heralding the weekend mood. Or perhaps the staff were just glad to be away from their cubicles and enjoying one another's company in the bright, airy and cheery pantry! This for the record must rank among one of the largest pantries I've seen in all the companies thus far. Just check out the comfy sofas and pooltable!
 
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As one of the pioneers of the dual-core notebook PCs, it is amazing how much the company has progressed over the years. Today's grooming talk is (in my opinion) an extension of that progress as it is of paramount importance for everyone to improve and learn new things daily. As the saying goes, one either innovates or evaporates. Pearls of wisdom indeed :)

While sharing on image destroyers, some of the guys took it among themselves to inject additional humour by using themselves as an example. This was especially when I asked them to cross their legs to check the length of their socks. One guy promptly "pleaded guilty" that he wore no socks. LOL

And like eager big kids, some even asked me if they had to hand in their written ideas. They really are an overzealous batch and I love the energy especially when they go into discussion mode. Walking around the pantry, you can't help but get positively infected by the sounds of laughter ringing out and the wide smiles on everyone's faces. 

Thank you for having me here with you today, Lenovo Singapore! You have made my day :)


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I'm visiting a prominent law firm today but before you start to ponder, don't get me wrong. There's no lawsuit against anybody. I'm here for all the right reasons.

Yes, I'm at Drew & Napier LLC today for a corporate grooming talk. According to the HR manager, the response for the talk was very good, drawing 53 sign-ups. Considering that it would start at 1730hrs and stretch past the official knock-off time; and the fact that
the law firm was in the midst of a big shift to its new office, it was definitely an encouraging sign. Besides the seats filling up fast, the high pool table chairs on the other side of the room facing the window plane were also utilized.

Originally targeting only the secretaries and clerical assistants, it came as a pleasant surprise to learn the some lawyers too had signed up and attended the talk today. Well, I guess in this age and time, everybody wants to learn how to create a lasting first impression.

Held in the small but cozy pool room, it was evident that the staff shared a good camaraderie among themselves as they easily joined in the discussions with the person next to them regardless of whether they knew each other or not. 

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Today's corporate grooming talk was not just all on the visual aspects of grooming. It also included some very useful and practical tips on telephone etiquette skills training. There's no denial that face to face is just one of the modes of communication in which we converse with our clients. But then, there's no forgetting the all important telephone calls. When the phone rings, you cannot rely on the visual. You can only rely on the auditory.

How should you sound? What should you say? What image of yourself and your organisation do you want to project to the caller? All these are important considerations one needs to bear in mind when we discuss telephone etiquette.
If you are slouching in your chair and speaking on the phone, your voice quality automatically betrays you too!

Very often, knowing how to formulate our response is dependent on 80% listening and only 20% speaking. The more we listen, the more we understand our clients and their needs. Thus, the more equipped we are to handle the situation and address the concern. When we treat our clients with care, concern and render them excellent service and support, the currency of service goes around. When our clients are happy, not only do they share their appreciation with friends, family and associates, but we also feel good inside as we have made someone else's day.


And leaving a positive first impression would not be complete without discussing the kinesthetic. This I turned to NLP and although some may have heard of it, very few know how to integrate it into our daily lives and activities. As I shared today, we can use the NLP techniques to build almost instant rapport with  colleagues, clients and even strangers! It's just a matter of how to activate the code.

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